FREQUENTLY ASKED QUESTIONS
Q: What payment methods do you accept?
A: We accept Mastercard, VISA, American Express and Discover for online, phone and fax orders. Online orders to European Union countries can also use Paypal.
Q: What shipping options are available?
A: Currently all orders are shipped via United States Postal Service. It takes 2-5 days for domestic deliveries and up to 6 weeks for international deliveries.
Q: How long does it take until my subscription begins?
A: It takes up to 4-6 weeks until you receive your first issue of Computer Graphics World.
Q: How secure is my online order?
A: Your online orders are secure.
CGW.com guards your security and privacy through the measures outlined below:
Secure Socket Layer
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.
If you are using Mozilla Firefox or Microsoft Internet Explorer for browsing, your transactions will be fully encrypted and secure when you buy. Both Firefox and Internet Explorer are available as free downloads from the following sites:
• Mozilla Firefox: http://www.mozilla.com/firefox/
• Microsoft Internet Explorer: http://www.microsoft.com/windows/ie/default.asp
If you would like to use a different browser, make sure that the browser you choose supports SSL encryption. Check your browser's security.
Secure Credit Card Payment
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. If you still do not wish to transmit your credit card details by Internet, you are welcome to transmit them by telephone by calling TechSmith Sales: Toll free (US and Canada Only) 800-280-6446.
Q: How quickly should I expect a response to my online order?
A: You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.